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Pawtucket Red Sox

I can login to the system and select my tickets but when I click the "Confirm Seats" button it sends me back to the login page.

This is a known problem for some users of the system we are currently working hard to resolve this issue. If the issue persist you may use our on line order form to complete your order.

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I have AOL and am having trouble logging into the site. What can I do?

"You are not logged in". This is likely due to cookies being disabled in your browser. Click here for instructions on how to enable cookies.

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A blank green page appears after logging in or when browsing for tickets. How can I fix this?

You most likely do not have the Flash Player installed, or have an older version which needs updating. Macromedia Flash Player 7 is required to select your tickets. You can download it for free at http://www.macromedia.com/go/getflashplayer

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How to Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.

AOL 9.0

  1. From the AOL Toolbar, select Settings.
  2. Select Internet [Web] Options
  3. Select Use your Internet Explorer Settings to set advanced browser options.
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 8.0

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 6.x

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Privacy tab
  5. Select Advanced
  6. Deselect override automatic cookie handling button
  7. Click OK to exit.

AOL 7.0 with IE 5.5

  1. From the AOL Toolbar, select Settings.
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Security tab
  5. Select the Custom Level tab
  6. Under "Allow Cookies that are stored on your computer" click "Enable"
  7. Under "Allow per-session cookies (not stored)" click "Enable"
  8. Select OK, Yes you want to save the settings

AOL 6.0

  1. From the AOL Toolbar, select Settings
  2. Select Preferences
  3. Select Internet Properties (WWW)
  4. Select the Security tab
  5. Select the Custom Level tab
  6. Under "Allow Cookies that are stored on your computer" click "Enable"
  7. Under "Allow per-session cookies (not stored)" click "Enable"
  8. Select OK, Yes you want to save the settings

AOL 5.0

  1. Go to My AOL
  2. Pick WWW
  3. Click the Security tab
  4. Go to Custom Level
  5. Scroll down to find Cookie
  6. Click "Enable"
  7. Click OK

AOL 4.0

  1. Click on Preferences
  2. Select on the WWW button
  3. Click on the Advanced tab
  4. Select the "Accept all cookies" checkbox

AOL for Windows 3.1

Browser does not give you the ability to turn off cookies

Windows IE 6.x Browser

  1. Select Tools
  2. Select Internet Options
  3. Select the Privacy tab.
  4. Select Advanced
  5. Deselect override automatic cookie handling button
  6. Click on the OK button at the bottom of the screen.
  7. Click OK to exit

Windows IE 5.x Browser

  1. Go to Tools on the menu bar
  2. Pick Internet Options
  3. Click the Security tab
  4. Select the Custom Level tab
  5. Under "Allow Cookies that are stored on your computer" click "Enable"
  6. Under "Allow per-session cookies (not stored)" click "Enable"
  7. Select OK, Yes you want to save the settings

Windows IE 4.x Browser

  1. Go to View on the menu bar
  2. Pick Internet Options
  3. Click the Advanced tab
  4. Go down to the Cookies section
  5. Click "Always Accept Cookies"
  6. Click OK

Windows IE 3.x Browser

  1. Go to View on the menu bar
  2. Pick Options
  3. Click the Advanced tab
  4. Go down to the Cookies section
  5. Click "Warn Before Accept Cookies"
  6. Click OK

Netscape 7.x

  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Click the appropriate choice:
    • Disable cookies
    • Enable cookies for the originating web site only
    • Enable all cookies
    • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 6.x

  1. Click Edit on the Toolbar.
  2. Click Preferences
  3. Click the Privacy and Security category; expand the list to show the subcategories.
  4. Click Cookies
  5. Three options are displayed. Click the appropriate choice:
    • Disable cookies
    • Enable cookies for the originating web site only
    • Enable all cookies
    • If you want to be notified when a web site tries to set a cookie, select "Warn me before accepting a cookie."

Netscape 4.x

  1. Go to Edit on the menu bar
  2. Pick Preferences
  3. Go to the Advanced option on the Category menu
  4. Click the check box next to "Accept All Cookies"
  5. Click OK

Netscape 3.x Clients

  1. Go to Options on the menu bar
  2. Pick Network Preferences
  3. Click the Languages tab
  4. Click the checkbox next to "Enable Java"
  5. Click OK

Mac IE 5.x

  1. Click Edit
  2. Select Preferences
  3. Under the Receiving Files option, select Cookies
  4. Under "When receiving cookies:" select the desired level of cookie acceptance
  5. Under "When receiving cookies:" select the desired level of cookie acceptance
  6. Click OK to finish

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